Some of my services: recruitment transformation; business improvement

 
This service will both save you money by identifying efficiencies and make you money by identifying opportunities!!

The Business Optimisation Assessment is a comprehensive 9 to 12 (dependent on agency size) week consultancy service designed to help recruitment agencies enhance their operational performance and streamline business processes.

The assessment culminates in a fully documented report that covers:

Current ‘As Is’ State: Analysis of existing workflows, complete with Visio process maps and identification of bottlenecks, duplications, and inefficiencies.

Opportunities for Streamlining: Detailed insights into areas where tasks can be automated or optimised to improve performance.

Performance vs KPIs and SLAs: A review of how existing internal processes measure up to established goals of the front office business.

Technology Assessment: Examination of your current technology stack to ensure alignment with business needs and recommend upgrades where necessary.

Next Steps & Recommendations: A clear plan for Phase Two to implement optimisation strategies.

Expected Outcomes:

The identification of potential improvements to operational efficiency and recommendations as to where savings can be found.

The identification of how to streamline recruitment processes with less duplication and bottlenecks.

Recommendations for enhanced team performance through training needs analysis and process improvements.

Suggestions for optimised technology usage, recommendations for automation to support seamless workflows.

A clear roadmap for future improvements, driving long-term growth and scalability.

This service is ideal for recruitment agencies with circa 50–500 employees who are experiencing operational inefficiencies such as bottlenecks in candidate placement, technology issues, or performance gaps that are hindering your growth.

The service is also ideal for recruitment agencies looking to expand their service offering into the RPO or MSP space. 

My Strategic Workforce Assessment service is designed for recruitment agencies who need expert analysis for their end clients considering Managed Service Provider (MSP) or Recruitment Process Outsourcing (RPO) solutions. 

This comprehensive review, typically completed within four weeks, allows agencies to outsource this critical assessment to an experienced third-party expert, with all associated costs passed directly to the end client.

Why Workforce Planning is Essential:
Workforce planning enables businesses to strategically analyse their current workforce and plan for future needs. This assessment ensures your end clients are not only addressing their immediate recruitment challenges but are also prepared to support their long-term talent acquisition strategies.

Key Areas of Focus:

End-to-End Recruitment Processes: I work closely with with internal HR and Talent Acquisition teams to understand current recruitment methods, including candidate sourcing, time-to-hire, attrition rates, diversity, and system usage. I also evaluate the effectiveness of external agencies in providing permanent or contingent staff.

Candidate Experience: My review examines the entire candidate journey, from sourcing to TA feedback. I gather insights from both successful and unsuccessful candidates to identify pain points and areas for improvement in their experience.

Hiring Manager Experience: I evaluate bottlenecks in the hiring process, gather feedback from hiring managers, and identify opportunities to improve interview support, candidate quality, and process efficiency.

Workforce Needs Analysis: I assess HR and Talent Acquisition team’s access to business demand planning, their involvement in early-stage project discussions, and strategies for talent pool management and alumni engagement.

Supplier Performance: I will review with your end client how each of their suppliers are performing against SLA's and KPI's and ensuring that both meet the demands of the end clients business.

Deliverables:
At the conclusion of the assessment, I deliver a fully detailed report, including actionable recommendations tailored to the unique needs and objectives of your end client.

This service empowers recruitment agencies to provide their clients with in-depth workforce insights and strategic recommendations, helping to clarify the best path forward.

Developing Future Leaders

The programme will focus on nurturing leadership potential, helping managers refine their decision-making skills, and preparing them for higher responsibilities. Using tools like 360-degree feedback, I will help leaders identify strengths and areas for growth, aligning their development with the organisation’s strategic goals.

Critical Thinking Development

Encourage managers to enhance their analytical skills through critical thinking exercises that emphasise evidence-based decision-making. By applying structured frameworks, such as SWOT analysis or root cause analysis, participants will learn to approach problems more systematically.

Balancing Business and People Decisions

I provide coaching sessions that help managers make balanced decisions by considering both business goals and the impact on their teams. This can include discussing real-world scenarios where data-driven decisions might conflict with people-focused leadership, teaching them how to find harmony between the two.

Mentorship for Continuous Growth

I offer long-term mentoring focused on sustained leadership development helping mentees navigate complex challenges while aligning their growth with business objectives.to show.

 Deliverables:

Personalised Development Plans.

Tailored action plans for each participant, identifying leadership goals, skills gaps, and growth strategies. This would include milestone setting and scheduled progress reviews.

Regular Coaching Sessions
Scheduled 1:1 or group sessions aimed at addressing specific challenges and building critical thinking, decision-making, and leadership skills. These would also include feedback loops to enhance performance.

360-Degree Feedback Reports

Feedback from peers, subordinates, and supervisors to provide a holistic view of the participant’s development and areas of improvement.

Mentoring Frameworks

Clear mentoring structures that define the objectives, duration, and expected outcomes of mentorship relationships.

Whether its full time support or part time advisory and consultation service your require, I can provide expert knowledge, guidance and insight to help you through your change programme, advising you on best practice, identifying potential pits falls and common mistakes, to ensure you achieve your recruitment transformation objectives on time and within budget.

Already started your change and transformation journey, but struggling with resource and knowledge gaps. Meeting with technology or service providers and don’t know what good looks like, unsure of the right questions to ask? It’s not too late. 

As an ex COO with over 20 years in staffing I am a leading expert in recruitment change consultancy, so help is on hand to step in and help you through it, whether a couple of hours or a couple of days, I am here to help you. 

Establishing your “as is” or current position is key before embarking on any change or transformation initiative but having the resources available with the skills to create process maps can really hinder your ability to demonstrate operational efficiences and later, ROI.