Services

As recruitment businesses grow, processes and structures do not always keep pace. Work becomes duplicated, manual workarounds increase, responsibilities become unclear and leaders have limited visibility of where time and money are being lost.

I help businesses understand how work is really being delivered, identify the causes of inefficiency and prioritise the changes that will make the greatest operational and commercial difference.

Support may include:

• Independent operational reviews and diagnostic assessments
• End-to-end process mapping and workflow redesign
• Operational structure and delivery model reviews
• Shared service centre design and implementation
• Resource and capacity planning
• Reporting, management information and operational visibility
• Identifying bottlenecks, duplicated effort and unnecessary cost

The outcome is a clearer, more efficient operation with better visibility, stronger accountability and greater capacity to support growth.

Recruitment businesses often invest significantly in technology without achieving the improvements in productivity, visibility or service delivery they expected.

The system itself is not always the problem. Poorly designed workflows, inconsistent processes, limited training, low adoption and disconnected technology can all prevent a business from realising the full value of its investment.

I help recruitment businesses improve the way their technology is selected, implemented and used, ensuring it supports how teams need to work and the outcomes the business wants to achieve.

Support may include:

• ATS and CRM selection, implementation and optimisation
• Reviewing system configuration and existing workflows
• Aligning technology with operational processes
• Improving adoption, training and consistency of use
• Reducing manual administration and unnecessary workarounds
• Improving data quality, reporting and operational visibility
• Identifying opportunities for integration, automation and AI
• Supporting testing, implementation and business change

The outcome is technology that is easier to use, better adopted and capable of delivering greater operational and commercial value.

Even when a business knows what needs to change, turning that decision into a successful outcome can be difficult. Leaders must maintain day-to-day performance while managing competing priorities, engaging employees and ensuring the change is adopted across the business.

I provide the structure, leadership and hands-on support needed to move change from an idea or plan through to implementation and long-term adoption.

This may involve introducing new ways of working, implementing technology, restructuring teams, creating shared services or delivering a wider business transformation.

Support may include:

• Change strategy, planning and project leadership
• Stakeholder engagement and impact assessment
• Organisational and operational restructuring
• Communications, training and business readiness
• Process redesign and new ways of working
• Technology implementation, testing and adoption
• Supporting leaders and managers through change
• Measuring benefits and embedding improvements

The outcome is change that is properly planned, clearly communicated and successfully adopted, without losing sight of day-to-day performance or the commercial objectives behind it.

MSP and RPO solutions bring additional operational complexity. 

Success depends on having the right delivery model, clearly defined responsibilities, effective governance and processes that balance client requirements with commercial viability.

With extensive experience designing, implementing and improving MSP, RPO and workforce solutions, I help businesses turn their proposed service into an operating model that can be delivered effectively in practice.

I can support both the development of new solutions and the review of established programmes that are not performing as expected.

Support may include:

• MSP and RPO solution design and implementation
• Operating model and delivery structure development
• Implementation planning and service transition
• Process design, documentation and governance
• Shared services and scalable delivery models
• Roles, responsibilities, service levels and controls
• Management information and performance reporting
• Reviewing programme performance and identifying improvements
• Aligning the client proposition with operational delivery

The outcome is a clearly defined, scalable and commercially sustainable solution that meets client expectations and can be delivered consistently by the teams responsible.

Recruitment business owners are often pulled between delivering today’s priorities and planning for the future. As the business grows or becomes more complex, they may need senior operational expertise without requiring a permanent COO.

I provide flexible, experienced leadership support to help business owners turn strategic priorities into practical action, strengthen operational performance and maintain momentum through periods of growth or change.

Support can be provided for a defined period, alongside a specific programme or as an ongoing fractional arrangement.

Support may include:

• Fractional COO and operational leadership
• Translating business strategy into operational plans
• Reviewing organisational structure, roles and accountability
• Improving leadership reporting and operational visibility
• Supporting critical operational and commercial decisions
• Leading transformation and improvement priorities
• Coaching and supporting managers through change
• Providing additional capacity during growth, transition or restructuring

The outcome is greater leadership capacity, clearer operational priorities and experienced support to ensure important decisions are translated into action.

As businesses grow or change, limited financial visibility can make it difficult for leaders to understand performance, manage cash flow and make confident commercial decisions.

Delivered by Adrian Sargent, a qualified accountant and experienced Fractional CFO, this service provides senior financial and commercial expertise without the cost or commitment of a permanent CFO.

Adrian can work independently or alongside me where a project requires both operational and financial expertise.

Support may include:

• Fractional CFO and senior financial leadership
• Budgeting, forecasting and financial planning
• Cash flow and working capital management
• Management reporting and financial visibility
• Margin and commercial performance improvement
• Business planning and growth modelling
• Financial support during restructuring or transition
• Post-acquisition integration and performance alignment

The outcome is clearer financial information, stronger commercial control and experienced support to help leaders make informed decisions and build a more financially sustainable business.